… The ACL is pretty clear: businesses can't keep taking your money for something they've stopped delivering. Billets et places pour tous événements en France. Ask to speak to someone more senior: sometimes junior staff aren't as familiar with the Australian Consumer Law as they should be, or might not be able to negotiate with you to find a satisfactory solution. ACCC's page about your consumer rights relating to COVID-19. Here's what you need to know: For over 60 years, we've been working to make Australia fairer and safer for all consumers. Read more: Read more: Normally, if an event were cancelled you'd be entitled to a refund under the Australian Consumer Law. My event has been postponed, what should I do now?

If an event has not been cancelled, but you decide not to go, then you're not entitled to a refund under Australian Consumer Law. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. And Ticketek has said it will provide refunds. My event has been cancelled, what should I do now? The coronavirus pandemic is an unprecedented situation, and we're all scrambling to adapt to the new way of life – and so are businesses. Ashley McBryde 35 Events. But you can always ask, and some businesses might be willing to offer you a credit note or another solution. Our primary concern is the safety and health of our fans, artists and people.

We'll be working with you to stand up for consumer rights, highlighting bad business practice via our investigative journalism, and providing regular expert advice and resources. Compensation when your flight is delayed or cancelled, Receipt or reference number given for phone or internet payments, Warranty card that has the date and amount of purchase, plus the supplier's or manufacturer's details, Serial or production number linked with the purchase on the supplier's or manufacturer's database.

Even if you don't receive this information, you will still receive a refund. Concerts See All. coronavirus and event and concert cancellations. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Before you do anything, make sure you know what you're entitled to under the Australian Consumer Law. You could ask a friend or family member to help. Decide how you'd like to approach the business, then find their contact details. Read more: Today, we're all tackling one of the biggest challenges we've ever faced, and we're stronger when we work together. But remember that you're entitled to a remedy under the ACL if you have a faulty product on your hands, which leads us to the next step…, Read more: Throughout the coronavirus crisis, CHOICE experts will be here to help.

88 of Law no. Check out the ACCC's page about your consumer rights relating to COVID-19.

Look closely at your contract and see what options are available – many gyms are providing proactive refunds or credit notes for future use.". Viagogo, in particular, doesn't have a good track record of providing refunds. Livraison postale, e-ticket, m-ticket ou gratuit dans 800 points de retrait Read more:

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details, Patrons who purchased tickets in an Agency using cash or EFTPOS and paid via gift voucher, will receive a full refund to a bank account. Some are handling it well and being proactive in giving refunds, but others aren't so clear on their game plan. If your event has no new date yet, this has not yet been confirmed. >2020 AFL Finals Series Accessible Seat Bookings > How do I book an accessible seat? That means if you plan not to attend for fear of the virus, or because you're sick yourself, you'd only get a refund if your ticket is resold. If your event has no new date yet, this has not yet been confirmed. Stay informed with regular updates from our experts on shopping, travel, superannuation and your consumer rights. Drive-in concerts are popping up everywhere: Learn more about what to expect.

In this situation, the concerts to which people have purchased tickets have not changed, been materially altered or cancelled, and so we are not required to provide an automatic refund. In this case, the event organisers don't necessarily have to provide you with a refund. New venue ANZ Stadium, Running in the Shadows - The Fleetwood Mac Show, 17 Mar - 21 Mar, 2020 & 30 Jan - 03 Feb 2021, 23 Mar - 24 Mar, 2020 & 27 Jan - 28 Jan 2021, Banff Mountain Film Festival World Tour 2020, Melbourne International Comedy Festival Roadshow, Townsville Entertainment & Convention Centre, ASO Presents Star Wars Return of the Jedi, Elvis King of the World - The Final Encore, Sheku Kanneh-Mason & The Kanneh-Mason Family, 50 Years On - Neil Diamond Greatest Hits Tribute, Darren Coggan: Remember the days of Cat Stevens, Doug Parkinson presents An Evening of Van Morrison, James Reyne The Boys Light Up 40th Anniversary Tour. But we think businesses that can afford it should give you a refund even if the event was shut down by the government.

The current circumstances are unprecedented and Fair Trading is working with consumer protection agencies to provide ongoing advice to consumers. If you've bought tickets to a small, community-based group or arts organisation, you could choose to show your support for them by not asking for a refund – but base these decisions on what's right for your budget.

In the wake of the Federal Government’s Directive that organised non-essential gatherings of more than 100 people should be suspended from Monday March 16, our first priority is to make sure you are properly notified and informed when an event is postponed or cancelled. Drive Into Live. Does travel insurance cover the COVID-19 coronavirus? Our templates and phone scripts will help you get started. © Ticketmaster 1999-2020. If an event organiser has decided to cancel, whatever the circumstance is, you still haven't got what you paid for – so you're still entitled to a refund.

You do not need to contact us.

Some gyms are offering alternatives for members, such as membership freezes, online classes at reduced rates, small weekly payments to help keep the business afloat, and other options. Being polite won't cost you anything but it will make the whole experience more pleasant for both you and the customer service staff. Does travel insurance cover the COVID-19 pandemic? Live Performance Australia, the peak body for Australia's live performance industry, has told its members (such as Ticketek) that they should provide refunds for people who are required to self-isolate, but there's no guarantee that all members will comply.

Before you do anything, make sure you have proof of purchase like a receipt. Please provide us with your bank accounts details here. Here are some specific situations in which you could be entitled to a refund. "The refund policy is the same whether we have coronavirus or not: people will get a refund in the event a show is cancelled," a spokesperson for the Melbourne International Comedy Festival told the public broadcaster. If your event is not listed below, it may have been cancelled (click. Harry Styles 88 Events. Making the right financial moves during the COVID-19 coronavirus outbreak. Popular. Can't go to your gym because of social distancing measures? Read more: Check out our consumer rights information, or bone up on your consumer rights knowledge via your state or territory's consumer affairs or fair trading body. "The only Dark Mofo tickets sold to date are for the Bon Iver concerts on June 12 and 13, which are single events under the marquee of Dark Mofo. "So in that case you wouldn't have the same right to a refund.". 24 of 2020 by article 183 of law no.



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