My husband called at the precise time and was told that the RT doesn't come in until 9:00! First, I got my CPAP machine from another supplier yet the Respiratory Therapist at Metro Med helped me with it even though I hadn't purchased it from them. Problems solved and all is well. Get reviews, hours, directions, coupons and more for Metro-Med at 1701 N San Fernando Blvd, Burbank, CA 91504. Probably called and spoke to them at least 10 times within a period of a month. Drove all the way here from west end of the valley in December just to find they didn't carry a large size of the mask I asked for on the phone. 1 star rating. Also there's handy dandy videos on YouTube that can help you understand how to work with your CPAP machine better than the information that I received while I was sitting there in this disgusting place. I called the next day, left a message, no response. They were just oblivious about the whole thing. Had our experience ended there, the rating and this write-up would be very different, at least a 4-star, maybe even 5. Thank you Adam! They can't/won't get the part. Recommended Reviews . Cancel Send. Reviews (818) 569-5726 Website. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. Medical Equipment & Supplies, Home Health Care Equipment & Supplies, Oxygen. Imagine my shock went to pay the bill and it was 125 more than they quoted me. But of course it wasn't. If phone calls are returned it takes at least a week. It still took about 3 weeks to straighten this out. That never happened he never called me back. The place needs a complete cleaning and facelift. Yelp users haven’t asked any questions yet about. Dr. Sarika Sharod Gunda, MD Youngsville LA, Dr. Stephen M. Waggoner, MD Germantown TN. I left a message directly FOR HIM. Terrible lack of care for patients. All was rosy. I will never go there again. But of course it wasn't. EVERYTHING else about this business was simply AWFUL. To spare all of the details about what led up to this let's just say I got the massive run around. We mean to be the preferred provider of home respiratory and medical equipment in every market we serve. THEY ARE THE WORST!!!! I gave my telephone number and an opportunity for him to hear my complaint before doing this. After continuing to get the runaround I finally called the customer service in Burbank and asked if I could speak to the owner. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. My equipment broke down 3 weeks ago and I've made 3 attempts to speak to someone about getting it fixed or replaced. Unfortunately, I had to use the restroom since I had to deal with traffic to get there...Oh My GOD...it was super filthy and I wanted to die!!! Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. The reason I am writing another one is that I've recently had more excellent service from them. I'm very happy with the quick service. Gave me a lot of static about taking it back even though it is a "rental" the first few months and I had only had it two weeks. The prescription sat on someone's desk for 10 DAYS! I went back....oh Jesus help me....this place is so filthy. It all sounded great, except that's where that perfect service ended.

My pulmonologist's office referred me to this outfit, and faxed them all relevant information by the end of May. Verify your listing, Metro Med is sure good at one thing: reminding you to spend money with them. Bad customer service and always are delay with the supplies, I was on the phone with a representative that speak Spanish, I requested to speak with a supervisor and she told me they only speak English I said I'm bilingual Spanish and English and she put me on hold for 25 min and then they hanged up. Their tech wanted me to drive to Burbank during traffic hour to check out the machine. I'm done with these people incompetence. I wish I could do that for this Respiratory Service. For sure! This is not the right way to treat the customers. Metro med is a family owned and run business. Eight months later they call me out of the blue pretending that we had a business relationship.

We value your privacy. Metro Med is HORRIBLE at customer service. And then they went on to say, "Oh, Blue Cross doesn't cover this,"  And that's just one of the horrific interactions I have had with them. The representative said they had a fire truck nebulizer in stock. Of course they were happy to get me a brand new machine instead. I cannot believe this company is a provider for my insurance carrier. The place needs a complete cleaning and facelift. My equipment broke down 3 weeks ago and I've made 3 attempts to speak to someone about getting it fixed or replaced. So you would think that they would all just handle it internally and get it figured out but no I have to be the one to call everybody to get this handled.

3 other reviews that are not currently recommended.

Your text message was sent. Own a home care agency? It is fine except the small press on control knob cracked off while travelling.



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